The role of operations and supply chains in mitigating social disruptions caused by COVID-19: a stakeholder dynamic capabilities view

Purpose: The disruption caused by COVID-19 exhorts to reiterate the role of operations and supply chain management (OSCM) in achieving social sustainability. Therefore, the present study aims to develop a conceptual understanding of the OSCM ecosystem's role in enabling the world to accelerate towards social sustainability. Design/methodology/approach: The study uses the integrative review method to achieve the stated objectives. The study first identifies the societal disruptions caused by COVID-19. Then based on dynamic capabilities (DC) theory, stakeholder theory and real-life examples, the study puts forward the stakeholder dynamic capabilities (SDC) view as an approach to overcome these social challenges. Findings: Taking the SDC view, the study identified ten social challenges aggravated by the COVID-19. Response actions for OSCM have been proposed to mitigate these challenges. Research limitations/implications: The pandemic has brought new challenges to the OSCM to achieve social sustainability. Therefore, the study's proposed response actions aim to assist OSCM managers in leveraging their expertise to do good for society and create a better world. Moreover, the study also provides avenues for future research on the topic. Originality/value: Based on the SDC view, the study attempts to conceptualise social sustainability for OSCM during a pandemic. The SDC view helps capture internal and external social challenges emerging due to COVID-19 and utilise firms' capabilities to overcome these challenges

Theory Informing Decision-Making on Outsourcing: A Review of Four ‘Five- Year’ Snapshots Spanning 47 Years

This study investigates how researchers use theory for decision-making on outsourcing through a longitudinal systematic literature review covering four five-year intervals spanning 1965–2011. Each of the 249 retrieved papers has been categorised based on theory used, nature of literature review, research method, type of industry investigated, organisational functions, performance criteria and level of decision making. Notwithstanding a surge in academic writings on outsourcing, our analysis of the four periods shows that few papers contribute to theory or provide further insight into outsourcing. The focus of most papers tends to be on the practitioner’s perspective with decision making shifting from mainly financial–economic and operational considerations to strategic, long-term and multidimensional criteria that are not necessarily linked to a particular theoretical stance. The findings also imply that a full account of theories, their application as well as systematic testing in the context of outsourcing decision making, is still needed for advancing such knowledge. However, the evidence also suggests that methods for decision making do not vary much between domains and functions, although there are some exceptions, such as R&D, logistics and public sector functions. This study also identifies a framework for future research into decision-making on outsourcing

Use of delivery drones for humanitarian operations: analysis of adoption barriers among logistics service providers from the technology acceptance model perspective

Delivery drones are yet to be adopted as a systematic delivery system for humanitarian operations but have the potential to substantially increase the efficiency and effectiveness of future delivery options. Thus, we analyse the impact of factors affecting the adoption of delivery drones by logistics service providers for humanitarian operations. A conceptual model of potential barriers to adoption and development is created using the Technology Acceptance Model theory involving security, perceived usefulness, perceived ease of use and attitude as factors that affect the intention to use. We validate the model using empirical data collected from 103 respondents by the 10 leading logistics firms located in China between May and August 2016. through a survey to examine factors currently affecting the intention/non-intention to adopt delivery drones. The results show that ease of use and addressing key security considerations about the drone, the delivery package and the recipient are crucial for adopting the technology as a specialized delivery option for logistics service providers. This is the first study of its kind and contributes to understanding the operational, supply chain and behavioural factors in the adoption of drones by logistics services providers for humanitarian operations

Optimal pricing strategies for Manufacturing-as-a Service platforms to ensure business sustainability

Manufacturing as a Service (MaaS) is a service which delivers manufactured products by connecting its network of suppliers with its customers on a digital platform. The long term sustainability of the MaaS platforms depends on their pricing strategy and whether they can generate sufficient volume from customers and encourage suppliers to do business with them. The objective of the paper is to develop optimal prices which a MaaS platform can charge to maximize its own profit as well as joint profit for itself and its supplier. Game theoretic models based on Hotelling's model are developed to determine the prices. We consider scenarios when the platform charges and does not charge subscription fees. We also determine conditions for the supplier to join the platform. Our models are motivated by real problems faced by a MaaS platform and have been validated using data provided by the platform. The models, the conditions developed and the insights obtained by validating the models using real data provide guidance to MaaS platforms to improve their business sustainability. The paper thus shows that MaaS platforms, when successfully designed, with appropriate pricing models can create an effective and economically sustainable business ecosystem

Sustainability Practices and Performance in European Small-and-Medium Enterprises:Insights from Multiple Case Studies

: The advancement of sustainability trajectories is a critical challenge for most of small- and medium-sized enterprises (SMEs). SMEs require specific considerations with regard to business methodologies for achieving and enhancing sustainability, since their business case is far from similar to larger counterparts. As a consequence, tools for implementation of sustainability practices within SMEs need to recognize these differences as well and take into account the intrinsic characteristics and special needs of these enterprises accordingly. This paper reports findings from a multiple case study survey aiming to explore new directions for enhancing the sustainability levels demonstrated by European SMEs. Case studies were conducted in SMEs from four European countries (Denmark, Austria, Greece, and the UK) attempting to shed light on the implementation status of sustainability practices within their business core design and suggest ways of transferring such approaches to other SMEs. In this context, three key questions guided the study — What is the current status of sustainability practices by European SMEs?, what are the emerging issues, setbacks and opportunities towards sustainability practices in SMEs?, and what strategies, resources, and competences may facilitate effective sustainability embeddedness in SMEs? Face-to-face interviews were conducted with owners and managers of the selected SMEs to better understand their attitude and performance in terms of implementing sustainability practices. Findings allow highlighting key sustainability practices as well as drivers and barriers that stimulate or hamper respectively the sustainability practices implementation. While findings reveal a considerable variation in viewpoints among the interviewed SMEs, we identify a strong orientation and momentum towards sustainability endorsement. The paper concludes with implications for policy and management planning and an overarching aim to increase awareness and consideration of sustainability aspects in European SMEs